Ellie Hill
Apr 07
2 min read
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COVID-19

We continue to monitor regular updates and advice from the UK Government and Public Health England to take the steps deemed necessary to cope with the impact of COVID-19. With a large warehouse and substantial stock levels for all products, we are able to cope with short and medium term demand easily. However, while all of our product suppliers are from outside the UK, we are working closely with them to ensure that a constant supply of stock is maintained to reduce any long-term disruption. We have contingency plans to deal with the event that our courier is unable to function and plans to ensure that we have sufficient staff to deal with customer orders and enquiries. The situation with COVID-19 is changing constantly, so we will monitor this and will post updates here.

We remain open for business, so can deal with customer enquiries and orders as normal. To minimise the number of our staff required to process orders, until further notice, we will be consolidating the day of dispatch to the Tuesday or Thursday nearest the date of when the order was received (Wednesday and Friday during the week of Easter Monday). When attempting delivery to a business address, our couriers have advised us that if the business is closed the goods will not be left and will be returned to our warehouse.

 

Temporary precautionary measures have been put in place in terms of placing and picking up orders from our showroom which will come into effect from today.

  • Access to our showroom has been suspended which will mean if you are intending to place an order it is recommended that this is done via our online shop where a delivery option “collection” can be selected or by calling our sales team at 01622 355000 to reduce waiting times when you arrive. 
  • You will still be able to collect your order on site however we are restricting the contact you will have with our staff. Orders will be placed outside your vehicle and payments will be card only until further notice. The dates available to collect your order will be given at the checkout.

 

Important information regarding receiving deliveries from our courier

  •  We will not require customers to sign for items using our hand-held devices, instead we will log the name of the person taking receipt of the delivery
  • In order to ensure close contact is minimised, our operatives will place items outside reception areas and front doors and knock or call for attention before stepping away to a distance deemed safe to speak with while the item is retrieved

Notice time and date: 17.00 Thursday 2nd April 2020